public health & welfare services

Access & Availability

As part of our ongoing monitoring of ALL-SHIFT HOME HEALTH & STAFFING AGENCY, LLC access and availability, and to ensure compliance and improve the experience for our patients, we are providing education, timelines, and WANT to exceed your expectations.

Urgent Care

• Upon Admission of all Patients, an Urgent Care Plan is offered in case of emergencies or disasters (optional)

  • As a Requirement: Urgent care appointments are available within 24 hours.

  • If you contact the office after Business Hours, please leave a message for an immediate callback or press option 0 to be transferred to a live person on-call for URGENT CARE REQUEST ONLY

• Expectations to Exceed: ALL-SHIFT HOME HEALTH AGENCY, LLC has clear processes in place to accommodate urgent care needs promptly.

  • In order to best assist you, please contact the office via email at support@allshift.biz or call send a text to (919) 822-4486 - detailed responses are required for the best assistance

• Next Steps: Please review scheduling workflows to ensure urgent appointment slots are consistently available.

  • Monday - Friday 8:00 AM - 7:00PM

  • Saturday 1:00PM - 5:00 PM

  • SUNDAYS CLOSED

    • If you need assistance outside these hours, please press 0 when calling (833) 859-1441

Physical Health Access and Availability Standards

• ALL-SHIFT HOME HEALTH AGENCY, LLC follows the accessibility requirements set forth by applicable regulatory and accrediting agencies.

• ALL-SHIFT HOME HEALTH AGENCY LLC monitors compliance with these standards on an annual basis and will use the results of appointment standards monitoring to first, ensure adequate appointment availability and second, reduce unnecessary emergency department utilization.

• If ALL-SHIFT HOME HEALTH AGENCY LLC fails to comply with published appointment standards, we may be subject to corrective action. We promise to not fail you! Reach out for assistance, at anytime!

After-Hours Access

• ALL-SHIFT HOME HEALTH AGENCY LLC is required to maintain after-hours access for patients.

• Expectation: An answering service or recorded message is available when the office is closed. Messaging is not yet available, but you can send an email message to support@allshift.biz or text to (919) 822-4486 for immediate assistance. Instructions for reaching an on-call clinician or accessing urgent care will be provided upon response of you reaching out ONLY. Limited hours or voicemail without appropriate messaging does not meet the standard. If you feel we need to make a change or have a suggestion, please let us know!

24-Hour Access to Providers

• PCPs and specialist providers are required to maintain sufficient access to needed health care services on an ongoing basis and must ensure that such services are accessible to members as needed 24 hours a day, 365 days a year. After hours passing standards include:

• ALL-SHIFT HOME HEALTH AGENCY LLC

  • Obtains your PCPs information to page physician in case of emergency

  • Advise Nurse with access to physician, is available ONLY during normal business hours or by choosing option 0 when closed

  • We will connect you to someone who can render a clinical decision or reach the PCP or specialist provider for a clinical decision.

  • Whenever possible, PCP, specialist providers, or a covering professional will return the call within 30 minutes - 1 hour of the initial contact.

  • After-hours coverage will be accessible using the office’s daytime telephone number

  • Are monitored for provider’s compliance with this provision through scheduled and unscheduled visits and audits conducted by staff.